As an Assistant Club Lounge Manager, you will be responsible for the following duties:

• Oversee daily Club Lounge operations, ensuring smooth workflows, proper staffing, and efficient service delivery.
• Supervise colleague performance, punctuality, grooming, and behaviour in line with Mandarin Oriental standards.
• Train, coach, and develop Club Lounge colleagues through structured programs, evaluations, and mentoring.
• Ensure compliance with hotel policies, company regulations, and local safety, security, and hygiene standards.
• Maintain the Legendary Quality Experiences and Mandarin Oriental’s Guiding Principles in all guest and colleague interactions.
• To assist Club Lounge guest room allocation and personally welcome VIP and long-stay guests, ensuring guest recognition, accurate history records, and fulfilment of preferences.
• Oversee food and beverage service, including supply management, lounge cleanliness, table setup, and compliance with service standards.
• Conduct daily briefings, assign side work, and monitor performance to ensure operational consistency.
• Coordinate guest service details such as special requests, event timing, billing instructions, and décor requirements.
• Regularly engage with guests in the lounge to ensure satisfaction, address concerns, and enhance their experience.
• Keep accurate records of guest feedback, service performance, and training activities to support continuous improvement.
• Ensure grooming, hygiene, and lounge environment standards are consistently maintained to reflect a professional image.
• Support the Club Lounge Manager and Director of Rooms with additional responsibilities as required.

As an Assistant Club Lounge Manager, we expect from you:

• Minimum 2 years of experience in Front Office, Club Lounge, and Food & Beverage within a luxury property, resort experience will be a plus.
• Strong and excellent interpersonal, leadership and communication skills with a focus on delivering personalized guest service.
• Proficient in hotel property management systems (PMS), MS Office, and Guest History databases.
• Fluency in English required; additional languages are an advantage.