Key Responsibilities
- Assist in managing daily branch operations, ensuring compliance with bank policies and procedures.
- Ensure the branch is audit-ready and compliant with regulatory requirements.
- Handle escalated customer concerns and complaints professionally.
- Provide exceptional customer service and resolve customer issues efficiently.
- Assist in developing and implementing sales strategies to achieve branch goals.
- Support branch staff in identifying and pursuing sales opportunities.
- Supervise, mentor, and develop branch staff.
- Assist in monitoring and managing branch budgets and financial performance.
- Ensure accurate and timely reporting of financial data.
- Identify and mitigate operational and financial risks within the branch.
Skills and Experience
- Bachelor’s degree in business administration, Finance, or a related field (or equivalent experience).
- Minimum of 3-5 years of branch banking experience, with at least 1-2 years in a supervisory or management role in branch operations.
- Strong leadership and management skills
- Knowledge of banking regulations and compliance requirements.
- UAE national with a family book
What we offer you
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- Preferential banking facilities for employees
- Generous annual leave entitlement and Private Healthcare
- World-class Learning & Development platform and career development
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