Full job description

*Act as the primary point of contact for clients, addressing inquiries, resolving concerns, and providing timely, accurate updates via phone, email, and digital portals to maintain strong client relationships.

* Manage end-to-end coordination of cargo shipments from pickup to final delivery, collaborating closely with carriers, customs brokers, agents, and warehouse teams to ensure smooth and efficient operations.

* Schedule and oversee all Imports, Exports, Inter-Emirate transfers, Inter-Free zone transfers and Deliveries, ensuring adherence to operational timelines and client requirements.

*Prepare, review, and verify all shipping documentation—including (Draft/Revised) bills of lading, packing lists, invoices, and customs forms—to ensure full regulatory compliance and prevent shipment delays.

*Proactively identify and resolve shipment delays, documentation discrepancies,

*routing issues, and other operational challenges, escalating complex problems to management when necessary.

*Accurately enter shipment and client data into company systems, monitor performance metrics, log communications, and generate reports to support operational decisionmaking.

*Prepare and analyze stock reports, ensuring inventory accuracy and timely updates on stock levels to clients and management.

*Conduct regular warehouse visits and inspections to verify stock condition, storage compliance, and operational standards.

*Assist during stock audits by coordinating with warehouse teams, verifying inventory, and providing necessary documentation and support to auditors.

*Complete billing and invoicing processes by verifying charges, identifying discrepancies, and coordinating with finance to ensure timely and accurate payments.

* Collaborate closely with vendor sales, operations, and warehouse teams to deliver a seamless and positive client experience throughout the supply chain process.

*Support onboarding of new customers, facilitating smooth transitions and contributing to the development of long-term client relationships.

*Maintain up-to-date knowledge of company products.

Job Type: Full-time