Full job description

Role Overview

The Reservations Executive is responsible for managing day-to-day booking requests and ensuring all reservations are processed accurately and efficiently. This role serves as a key support function to the Reservations Supervisor and Operations team, ensuring that client requests are handled promptly, trip details are correctly recorded, and service delivery is executed to company standards. A background in limousine service reservations is essential for this position.

Key Responsibilities

• Handle daily reservations received via phone, email, online platforms, and WhatsApp, ensuring all details are captured accurately.
• Coordinate with the Operations and Chauffeur teams to confirm vehicle and chauffeur availability for every booking.
• Update and maintain all reservation entries in the system, ensuring accuracy and completeness at all times.
• Communicate with clients professionally to confirm bookings, clarify requirements, and address basic queries.
• Assist in managing last-minute changes, cancellations, and special requests promptly.
• Support the Reservations Supervisor in preparing daily booking lists and operational schedules.
• Maintain strong communication with corporate clients, hotel concierges, and partners to ensure smooth coordination.
• Ensure proper handling of VIP requests and sensitive client information.
• Follow established reservation procedures to maintain consistency and service quality.
• Report any discrepancies, system issues, or operational conflicts to the Reservations Supervisor immediately.
• Assist in generating basic reservation reports when required.
• Participate in training sessions to stay updated on reservation procedures, system updates, and company standards.
• Ensure compliance with company policies, safety guidelines, and data protection regulations.

Qualifications & Skills

• Minimum 1–2 years of experience in reservations, customer service, or booking coordination, preferably within a limousine or hospitality environment.
• Strong communication skills, both written and verbal.
• Proficiency in reservation systems and Microsoft Office; experience with LimoAnywhere is an advantage.
• Ability to manage multiple bookings simultaneously with high accuracy.
• Strong attention to detail and a customer-focused approach.
• Ability to work under pressure and adapt to fast-paced operational demands.