Full job description

The Role
Job Description: We are seeking a reliable and highly organized Administrative Assistant to provide comprehensive administrative support to our team. The ideal candidate will play a key role in ensuring smooth daily operations, managing documentation, handling communication, and maintaining an efficient office environment. Key Responsibilities: • Email & Communication Management: Manage the email inbox, prioritize emails, and forward tasks to relevant teams in line with standard procedures. • Assignment Coordination: Assign new claims to registration staff with clear instructions. Track progress and follow up to ensure timely completion. • Client Coordination: Communicate with clients to request required documents, respond to inquiries, and provide timely updates on claim status while maintaining professionalism. • Call Handling: Answer and route incoming calls, address general inquiries or complaints, and escalate complex issues as needed. Maintain a log and ensure timely follow-up. • Reporting & Documentation: Maintain accurate records of communication and tasks, using internal tracking systems. Assist in compiling reports or summaries as directed by management. • Management Support: Assist with administrative duties, special tasks, and provide backup support to staff. Help with meeting arrangements, filing, and documentation as needed. • Reporting & Administrative Support: Compile regular reports on claims status, progress, and timelines. Assist in preparing management reports, presentations, and internal memos. Support procedural documentation updates as needed. • Additional Tasks Assigned by Management: Perform any other administrative tasks as needed to support the motor claims department’s efficiency. Provide backup assistance during peak periods, holidays, or staff absences.

Requirements

• Arabic Speaking Candidates are preferred • Proficiency in English and Business Communication • Diploma or Bachelor’s degree in Business Administration, Insurance, or related field • 1-3 years of experience in Insurance or related field preferred • 1-3 years Proven Experience as Administrative Assistant or relevant role. • Strong written and verbal communication skills. • Proficient in using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Strong organizational and time management abilities • Strong interpersonal and customer service skills • Ability to handle multiple tasks and prioritize effectively • High level of accuracy and attention to detail • Professional attitude, teamwork, and flexibility