Front Desk Operations & Customer Service

• Greet and welcome patients and visitors professionally.
• Schedule, confirm, and manage appointments.
• Handle patient inquiries (in person, phone, email) regarding services, hours, fees, and procedures.
• Register new patients, verify personal and insurance info, and enter data accurately.
• Use NABIDH, UniteCare, and other systems for data entry and patient management.
• Notify clinical staff of arrivals and manage patient flow.
• Address and escalate patient concerns as needed.
• Provide guidance on check-ins, payments, and prep for appointments.

Administrative & Organizational Duties

• Ensure compliance with UAE data protection laws and DHA regulations.
• Maintain accurate documentation (registration forms, appointment logs, etc.).
• Use systems (NABIDH, UniteCare, etc.) for scheduling, billing, and reporting.
• Ensure timely data entry and reporting to avoid operational or regulatory issues.
• Prevent unauthorized data access and report breaches immediately.
• Assist in preparing administrative paperwork (e.g. consent forms, billing records).
• Join training sessions and team meetings to stay updated on policies and systems.
• Implement clinic policies, procedures, and updates from management.

Office Equipment & Supplies Handling

• Properly use and maintain equipment (computers, phones, printers, etc.).
• Report equipment malfunctions promptly.
• Monitor inventory (stationery, forms, brochures) and report shortages.
• Process payments, issue receipts, and maintain financial records in clinic systems.
• Securely handle sensitive data and financial info in compliance with regulations.

Professional Development

• Participate in training programs and workshops to enhance skills.
• Stay informed on best practices in customer service and admin processes.
• Share suggestions to improve clinic efficiency and patient experience.
• Meet development and performance standards as set by the employer.

Reception Area Setup

• Prepare the reception area before clinic hours, ensuring readiness of supplies and systems.
• Ensure NABIDH and UniteCare software are operational before starting duties.

If you’re enthusiastic, committed, and eager to grow with us, we would love to hear from you!