In this role you will:

• Manage operational responsibilities such as leave planning, sickness, industrial injury, promotion, attendance exception reporting, performance exception reporting etc., capturing related data on a continuous basis, and developing the same into useable information. Work closely with internal and partner departments to ensure effective use of resources.
• Establish and prioritize department policies, processes and procedures into discrete tasks with clear accountabilities. Conduct periodic analysis on overtime, absence, sickness data and highlight trends to management with a view to curtail costs and address irregularities in support of good work practices.
• Maintain and analyse of attrition data for dnata Global Operations (approx. 2,000 employees) across multiple sites. This includes generating and maintaining dashboards on 12-month rolling attrition, month-on-month attrition trends, training fallouts, and voluntary vs. involuntary attrition counts, providing actionable insights to support workforce planning and decision-making.
• Represent the department in management decisions concerning employee administrative matters, as part of the working group on key projects/ work assignments related to Quality, Operations, IT Systems, etc as necessary and required and drive enhancements for the user department.
• Provide effective hands-on supervision and day to day management of an Admin Team. Responsible for their performance management, providing timely feedback and coaching when required.
• Coordinate and govern employee data by liaising with the Central BI team to capture, validate information. This includes performing quality checks to ensure accuracy and integrity.

Qualification

To be considered for the role, you must meet the below requirements:

• Experience in managing mid-sized customer focused teams (10 members or more)
• 12 Years schooling or equivalent
• 5+ Years of experience in Administration field
• Thorough understanding of the Emirates group policies, processes and practices
• Proven ability to coach and motivate staff
• Advanced Microsoft Office skills such as analyzing information in excel, writing formulae

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