Job Description

• Supervise the AV team and coordinate daily operations.
• Set up, test, operate, and troubleshoot audio, video, lighting, and conferencing equipment for meetings, weddings, corporate functions, and live entertainment.
• Liaise with clients, event planners, and internal departments to understand AV requirements and deliver customized solutions.
• Ensure AV equipment is maintained, properly stored, and serviced regularly.
• Provide technical support during events and respond promptly to issues.
• Maintain inventory of AV equipment and track usage.
• Train and mentor AV staff on equipment usage, safety procedures, and guest service standards.
• Ensure compliance with all safety and operational policies.
• Collaborate with the IT and Engineering teams for system integration and maintenance.
• Stay current with AV trends and recommend upgrades or new technologies.

Qualifications

• Diploma or degree in Audio Visual Technology, Electronics, IT, or related field.
• Minimum 3-5 years of experience in AV operations, preferably in a luxury hotel/resort or events venue.
• At least 1-2 years of supervisory experience is preferred.
• Proficient in operating audio mixers, microphones, speakers, projectors, video conferencing systems, LED walls, lighting consoles, and digital signage.
• Basic knowledge of IT networks and cabling is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Problem-solving mindset with the ability to stay calm under pressure.
• Customer-focused attitude with a high level of professionalism.
• Ability to lead and motivate a team.
• Must be flexible with working hours including nights, weekends, and holidays.
• Physically able to lift and transport equipment (up to 50 lbs).
• May require working outdoors or in high-pressure event environments.