Full job description

Canadian University Dubai is seeking a passionate and service-driven Call Center Officer to join our dynamic team. In this role, you will play a key part in delivering a world-class student experience across all communication channels – inbound and outbound, voice and non-voice.

Key Responsibilities:

• Handle student inquiries via phone, email, and chat with professionalism and empathy.
• Coordinate with internal departments to ensure smooth communication and resolution.
• Provide support in both English and Arabic; strong bilingual skills required.
• Contribute to telemarketing and telesales efforts when needed.
• Operate within a shift-based schedule with rotational days off.

Ideal Candidate:

• Minimum 2 years’ experience in non-voice contact center + 1 year in voice-based support.
• C2 level English proficiency (C1 acceptable); fluent in Arabic.
• Typing speed of at least 50 words per minute.
• Excellent listening, interpersonal, and communication skills.
• Strong time management, adaptability, and customer-centric mindset.
• Experience in the education industry is a plus.
• Preferably based in Dubai.

Qualifications:

• Bachelor’s degree in a relevant field.
• At least 3 years of professional experience in a customer service or contact center role.
• High computer literacy and familiarity with multi-line phone systems.

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