Full job description

Job Description

PRIMARY RESPONSIBILITIES

1. To have a complete operational knowledge of the Hotel including the geographical layout, facilities and operation times of outlets.
2. To supervise the day to day running of the Department.
3. Prepare weekly Duty Roster ensuring all shifts are adequately covered.
4. Schedule Annual Leave for staff.
5. Produce a Training Plan for Department.
6. To have complete knowledge of the local area.
7. To have complete knowledge of tours and excursions.

OTHER DUTIES

1. Assist guests with all inquiries.
2. Book tours & excursions for guests.
3. Arrange car hires.
4. Brief Departments on daily and weekly events.
5. Ensure all training records are kept up to date.
6. Training of staff.
7. Ensuring that employees perform tasks assigned.
8. Maintain standards as set by the hotel.
9. Organize with Taxi Company to ensure cars are always available.
10. Arrange pick-up points for tours and excursions from the Hotel.
11. Directing all Concierge Staff.
12. Coordinates with Front office to execute efficient arrival and departure formalities.
13. Coordinates with outside Companies for networking.
14. Coordinates with all hotel departments for transport schedules.

ADMINISTRATIVE RESPONSIBILITIES

1. Prepares reports on all accidents or unusual incidents in his area of responsibility.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guests.
2. To be a good sales person to promote hotel’s image and business.

HUMAN RESOURCES RESPONSIBILITIES

1. Supervises Bell Man, Door Attendants and Drivers.