Full job description

• Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
• Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
• Meet and exceed sales targets, contributing to team goals.
• Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
• Collaborate with the product team to track responses and contribute to future improvements.
• Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
• Grow your knowledge of pet health, care and wellness to assist customers better.
• Represent Fuchild’s values in every interaction.

Qualifications

• Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
• Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
• Experience using CRM systems and order management platforms.
• Excellent written and verbal English skills, with keen attention to grammar.
• An outgoing, confident personality with a knack for building rapport.
• Highly organised and detail-oriented, able to manage multiple tasks efficiently.
• Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
• Flexibility to work weekends and varied shifts in a dynamic environment.
• Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.