Full job description

The job holder will be responsible for guiding the success of a Store by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.

Store Administration

Regularly audits own store administration and resolve any issues

Implements, within own store, any changes in administration procedure positively and effectively.

Sales & Customer Focus

Consider the needs of customers at all times

Implements a high standard of customer focus within the store

Regularly assesses customer service standards within store

Leads by example in all aspects of customer service

Actively seeks ways to achieve or exceed shop sales targets

Ensures all members of team have an understanding of figures and targets to be achieved

Ensures any promotional offers, regarding stock, are implemented within own store

Ensures store maintenance budgets are used effectively to maintain smooth running of the store

Competition Management

I am aware of the key competitors for the store & monitors competition on all aspects on a regular basis.

Suggests proactive measures to the Area Manager to counter competition threats.

Stock Presentation & Management

Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential

Ensures a high standard of visual merchandising and maintenance amongst all staff

Effectively communicates any changes in stock or store layout to all members of the team

Ensure that each member follow the retail standard

Maintaining the back store operation and replenishment of the merchandise

Staffing & Performance Management

Monitors/ Manages schedules for salesperson work hours, vacations and days off;

Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary;

Encourage full participation of salesperson in creating store goals and developing plans

Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

Security

Ensures security procedures are adhered to throughout the store e.g. Staff bag checks.

Maintains a high standard of security awareness, regarding stock and money, within the store

Completes all reporting requirements of the Area Manager on time.

Two years in the retail industry heading one complete section/department, required Graduate. Desired MBA.

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