Full job description

Summary

Job Family Group Description – Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description – Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description

Role mission

The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key accountabilities

Driving sales

• Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
• Collects meaningful customer information throughout the client journey to feed into the CRM system

– Effectively uses cross- and upselling techniques to maximize sales opportunities.

• Guides and influences the client to make the best possible decision to buy the right product.