Full job description

We are looking for a proactive and organized Customer Support & Office Manager to join IFL Watches. This role is integral to our operations and involves a mix of customer interaction, office management, and order fulfillment. If you are detail-oriented, customer-focused, and thrive in a dynamic environment, we’d love to hear from you!

Key Responsibilities

Customer Communication

• Respond to customer inquiries via email, phone, WhatsApp, DMs, and social media comments.
• Handle customer queries regarding orders, returns, warranty, and general product questions professionally and efficiently.
• Provide timely updates to customers regarding order statuses, preorders, and any delays.

Office Coordination

• Oversee and manage daily office operations.
• Maintain office supplies and ensure smooth workflow.
• Address administrative tasks, documentation, and reporting needs.

Order Fulfillment

• Assist with packing and shipping orders, ensuring accuracy and timeliness.
• Coordinate with logistics partners to resolve shipping or delivery issues.
• Maintain records of orders, returns, and shipments.

Social Media Engagement

• Monitor and engage with comments, messages, and reviews across social media platforms.
• Escalate critical customer feedback or urgent issues to relevant team members.

Problem Solving & Process Improvement

• Proactively identify areas to improve communication and workflows.
• Suggest and implement solutions to enhance customer experience and operational efficiency.
• Support product launches, custom projects, and special campaigns with coordination tasks.

Skills & Qualifications

• Experience: Minimum 2 years in customer support, office coordination, or related fields.
• Communication: Excellent verbal and written communication in English (Arabic is a plus; additional languages are welcome).
• Tech Savvy: Proficient with email systems, social media platforms, Shopify (or similar), and office tools (Google Workspace / Microsoft Office).
• Organized: Strong multitasking skills, detail-oriented, and able to prioritize in a fast-paced environment.
• Customer-Focused: Passion for delivering exceptional customer service.
• Problem-Solver: Ability to think critically and resolve issues independently or escalate when necessary.

What We Offer

• Full-time role based in Dubai Marina.
• Competitive salary with room for growth.
• A dynamic, luxury-brand environment with international clientele.
• Opportunity to contribute directly to the success and reputation of the brand.

Job Type: Full-time