Job Description:

Job Purpose:

To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.

Key Responsibilities:

• Handle inbound and outbound calls in a professional manner.
• Respond to customer inquiries via phone, email, or other communication channels.
• Resolve customer complaints and escalate issues when necessary.
• Provide accurate information regarding services, offers, and company updates.
• Maintain detailed and accurate records of interactions in the system.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Support customer retention initiatives and contribute to enhancing client satisfaction.

Desired Skill & Expertise:

• UAE National wit Family Book.
• Strong communication skills in English and Arabic.
• Previous experience in customer service, call center, or administrative roles is preferred.
• Ability to multitask, manage time effectively, and work independently.
• Tech-savvy with basic computer and CRM knowledge.

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