Back office /Policy admin

Job details

Abu Dhabi

Job Title:Back office /Policy admin – Arabic speaker (Abu Dhabi)

Job Description

Policy onboarding, constantly improving turnaround times
Product configuration & endorsement processing
Support key client transactions and manage related queries & complaints
Centrally manage complaints from various channels e.g. call centre, Customer Happiness Centre, walk-in customers and customer emails
Support enrolment & renewals for Thiqa, individual basic, individual enhanced and small groups

Role Purpose

Work on multiple systems, processes and workflows to accomplish business needs
Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members’ eligibility, fines calculation, coverage period, etc.
Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.
Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios such as Individual basic, Small investors, Aounak, Domestic helpers sponsored by UAE nationals/expats, Employer-employee relationship, MOL list, WPS for salary proofs, corporate groups and brokers etc.
Meet and exceed daily, weekly, monthly productivity and TAT targets, monthly quality targets, attend and complete monthly quiz with good score
Understand and apply checklists and guidelines provided to achieve quality targets in daily activities. Rectify data and process gaps observed and curb repeated errors
Receive and respond to phone/emails from customers/brokers on time within TAT and ensure quality communication to internal and external customers