Duties & Responsibilities

• Coordinate patient care based on the needs and services they require.
• Confirm information on care orders and provide a correct explanation to the patient of each of the treatments and services required.
• Carefully and confidentially review patient data.
• Confirm with the patient the details of the care provided (appointment date, specialist, costs).
• Minimize patient waiting time.
• Confirmation of appointments for the day.
• Follow up with patients who did not attend the previous day.
• Conduct satisfaction surveys on new and continuing patients to measure quality of care.
• Provide appointments through the digital media

Job Experience

• Minimum experience of 01 year in Call Center area
• Excellent communication and spelling.
• Closing strategies.
• Constant proactivity.
• Teamwork and under pressure.
• Knowledge and handling of office (demonstrated).