Apply now for the position of Customer Care Centre Representative to join our team based in Dubai, United Arab Emirates.

Your role:

• Serve as the first point of contact for Siemens Healthineers customers.

• Call handling, by receiving Customer requests for corrective maintenance, preventive maintenance, Application trainings, etc.

• Coordinate with the customers to schedule field service activities and resources to ensure customer expectations and commitments are met.

• You will create as well as monitor different type of notifications based on customer requests and assign the CSE’s and CES’s for the requested Jobs in the mentioned regions.

• Coordinate the dispatch activities of the CSE’s for onsite visits, preventive maintenance visits, and CES’s visits.

• Provide support, information, prioritization, and coordination of assignments for CSEs of all services and CES dispatches.

• Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up actions.

Your qualifications and experience:

• You are a Biomedical Engineer (preferred), or you studied Electrical Engineering/ Clinical Engineering or related courses of study.

• Excellent organizational, interpersonal, and communication skills

• Knowledgeable in Microsoft Office products

• Knowledge in SAP MM and SD modules is an advantage.

• Proficiency in Arabic and English is a must.

• Flexibility to work in 24/7 shifts including weekends in rotational basic

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.