Full job description

We Are Hiring – Call Center Supervisor

A leading Aesthetics Clinic is seeking a Call Center Supervisor to join our team.

Requirements:

• Previous experience in call center management within an aesthetics/dermatology clinic (mandatory).
• Fluency in Arabic & English (spoken and written).
• Strong leadership and team supervision skills.
• Excellent communication and customer service abilities.
• Ability to monitor KPIs and prepare reports.

Responsibilities:

• Supervise and guide the call center team to ensure smooth operations.
• Monitor call quality and ensure high standards of patient care.
• Manage schedules and daily workflows.
• Train and support the team to achieve performance targets.

Location: Dubai