Full job description

SUMMARY OF THE ROLE

This role is responsible for delivering excellent service to both internal and external customers. You will manage the full order process from receiving and entering orders to monitoring deliveries, handling invoices, credits, and customer complaints, ensuring accuracy, efficiency, and a high level of customer satisfaction.

This position reports to the Customer Service Manager and is based in Musaffah, Abu Dhabi, UAE.

Responsibilities:

• Process and validate customer orders accurately and on time to meet delivery targets.
• Manage order entry, documentation, and follow-ups with the warehouse for smooth deliveries.
• Handle invoices, credit notes, and customer returns according to company guidelines.
• Resolve invoice issues and maintain correct customer pricing.
• Log and track customer complaints in the system.
• Communicate professionally with internal and external customers to ensure excellent service.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We are looking for a candidate who:

• Holding a Bachelor’s degree
• At least two years of work experience in a Customer Service-related field
• Fluency in English with strong communication skills. Arabic is an advantage
• Advanced Computer Skills: Knowledge of Microsoft Office (Excel, Word, PowerPoint) for reporting, data entry

The competencies we look for:

• Acts on own initiative, makes things happen and accepts responsibility for the results
• Develops people through delegation, empowerment and coaching; promotes career and self-development
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

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