What you’ll get

As an Assistant Front Office Manager at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for supporting the team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Assistant Front Office Manager, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You’ll have experience working in luxury hotels, delivering unique, tailored and personalized experiences and you will be responsible together with other front of house leaders to guide and inspire the Front Office team to ensure our guests receive nothing but the best experience.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will thrive on mentoring team members to achieve better results and celebrate success within the team
• You are responsible for the oversight and influence over the guest experience throughout all phases of the guest journey. Ensures all service delivery and operational processes are rooted in Guest Centricity. Elevates hotel programs to fulfill the guest emotional needs. Directs and partners with operational leadership to ensure service execution is consistent across all outlets.
• Our Assistant Front Office Manager enables operational excellence to ensure the key brand benefits are delivered throughout all touch points in the guest journey. Orchestrates and elevates service delivery in order that it fulfills our guests’ emotional needs.
• Establishes and supports profitability through expense management and inventory control. Maintains a high level of awareness in hotel financial goals and implement best practices within the division to maximize capabilities and guest experience.

The items shared are the essence of a day in the life of an Assistant Front Office Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.