Full job description

• Oversee daily front desk operations.
• Ensure all guests receive a warm welcome and efficient service.
• Manage and train front desk staff.
• Handle guest complaints and issues promptly and effectively.
• Ensure front desk procedures are followed.
• Coordinate with other departments to ensure guest satisfaction.
• Prepare and manage front desk schedules.
• Assist with check-in and check-out processes as needed.
• Ensure the front desk area is clean and organized.
• Provide information about hotel services and local attractions.
• Assist with special requests and VIP services.
• Monitor guest feedback and implement improvements.
• Ensure compliance with all relevant hotel policies, procedures, and regulations.

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years of experience in a front desk or customer service role.
• Previous experience in a front office role with supervisory responsibilities.
• Exceptional customer service orientation.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure.
• Customer-focused attitude.
• Professional appearance and demeanor
• Preferably Chinese Speaking