Job Description

• Oversee daily housekeeping operations, ensuring all areas meet or exceed cleanliness standards
• Manage inventory of cleaning supplies and linens, ensuring cost-effective stock control
• Collaborate with other departments to enhance overall guest experience
• Prepare and manage departmental budgets, focusing on cost control and efficiency
• To act as a representative of the Management when dealing with guest complaints or if a Heartist of the Housekeeping is facing difficulties that she/he cannot solve on her/ his own
• Guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards.
• Ensures guest receive prompt and courteous service and attention and particularly those of priority members, known repeat guests and other VIP’s receive special attention by Heartist
• Ensure that all team members are aware of and follow departmental SOP’s and LSOPs
• Coach and guide new members of the team / contracted staffs, putting in place proper orientation training and ongoing training and development for team members.

Qualifications

• Previous experience as Housekeeping Manager in luxury or upscale hotels
• Strong leadership and team management abilities
• Eye for detail with high quality standards
• Good interpersonal and communication skills in English
• Experience in managing department budgets and costs