Job Description

Basic Job Responsibilities:

• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check-in/OUT of guests using the Opera system.
• Welcome and greet guests, and answer inquiries and incoming calls.

• Prepare occupancy and guest reports • Maintain group and individual arrival reports daily.

• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist the concierge in all services to guests.
• Maintain knowledge of all emergency procedures
• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

Qualifications

• Experience working as a Receptionist in 5 star Hotels
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office and Opera suite.
• Ability to work in flexible hours
• Highly responsible and reliable with a professional presentation
• Russian / Arabic speaker is an advantage.
• Can able to communicate confidently with the guests.

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