About the Role
We are seeking a Front Office Manager to oversee guest services and daily operations in a luxury resort environment. The role requires strong leadership, hands-on management, and the ability to ensure smooth front office operations while maintaining high service standards.

We welcome applications from:

• Experienced Front Office Managers in 5-star resorts.
• Assistant Front Office Managers in luxury properties seeking their next career step.

Key Responsibilities

• Manage reception, concierge, reservations, and guest relations functions.
• Deliver consistent, personalized service aligned with international 5-star standards.
• Monitor guest feedback and take action to enhance satisfaction and ratings.
• Lead and develop the front office team to achieve service excellence.
• Collaborate with other departments to ensure seamless guest experiences.
• Address guest concerns promptly and professionally.
• Support upselling and revenue initiatives while maintaining guest trust.

Requirements

• Current Front Office Manager in a 5-star resort OR Assistant Front Office Manager ready for promotion.
• Solid experience in luxury guest service and front office operations.
• Strong leadership and communication skills.
• Fluent in English; additional languages are a plus.
• Proficiency in Opera PMS (or similar).
• Previous UAE/GCC experience preferred; willingness to relocate to Fujairah required.

What We Offer

• An opportunity to manage the front office of a highly regarded 5-star resort.
• Professional growth and career visibility.
• Competitive salary and benefits package.
• A supportive work environment where attention to detail and guest care are valued.