Full job description

Key Responsibilities:

• To provide a courteous, professional, efficient and flexible service at all times
• To have a full working knowledge and ability to perform all duties and tasks. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies
• To maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• To ensure that standards are maintained at a superior level on a daily basis
• To respond to guest inquiries on pool activities and timings , as well as on spa, spa menu fitness programs and other information regarding the facility and services of the hotel
• To inspect pool area at the start, during and at the end of shift to ensure that the set up is in accordance with established standards
• To ensure all pool chairs are being set up as per standards
• To monitor and maintains cleanliness, sanitation and organization of assigned work areas
• To check and replenishes towels at the start, end and if necessary during the entire shift
• To perform opening and closing procedures according to the shift
• To check the condition of pool facility and equipments and reports any damage immediately to the Supervisor
• To escort and assist arriving guests to find sun beds
• To anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whenever time of day
• Maintain positive guest relations at all times
• To respect the privacy of the guest at all times
• To attend briefings as required
• To maintain good relationships with colleagues and contributes to team spirit. cooperates and coordinates with colleagues whenever necessary
• To interact with other departments to provide additional or specialized guest services
• To established a rapport with guests, providing guest recognition and good customer relationships
• To help monitoring stock inventory and to follow up on pending issues
• Any other duties as directed by the management
• Ensuring all Recreation Areas’ health and safety regulations are strictly adhered to and implements any legislation as required by UAE Law

Job Type: Permanent