Full job description

The Salon Manager is responsible for the overall daily operation, performance and service standards of the Beauty Room branch.

Key Responsibilities

• Manage the day-to-day operations of the salon.
• Lead, supervise and motivate the branch team.
• Ensure excellent customer service and consistently high service standards.
• Monitor daily and monthly sales targets and staff performance.
• Ensure smooth appointment scheduling and efficient staff utilization.
• Handle client complaints professionally and ensure proper service recovery.
• Monitor staff attendance, punctuality, grooming and behaviour.
• Ensure all Beauty Room policies, procedures and SOPs are followed.
• Maintain salon cleanliness, presentation and hygiene standards at all times.
• Monitor stock, product usage and retail sales.
• Conduct regular staff meetings, coaching and performance follow-ups.
• Work closely with HR regarding staffing, performance and disciplinary matters.
• Work with Marketing on promotions, offers and opportunities to increase business.
• Monitor client feedback, reviews, retention and rebooking.
• Prepare regular reports on sales, staff performance, operational issues and areas requiring improvement.
• Ensure proper handling of cash, transactions and branch documentation.

Main Objective:
To run a professional, organized and profitable branch while maintaining excellent customer experience, strong team performance and Beauty Room standards.

Job Types: Full-time, Contract