Full job description

Role Description
The Assistant Housekeeping Manager is a full-time, on-site role based at a City Seasons Towers in Dubai. This role supports in overseeing daily housekeeping operations, including room cleaning standards, public area maintenance, and laundry services. The person in this position coordinates staff schedules, assigns tasks, and monitors performance to ensure efficient service and consistent adherence to brand and hygiene standards. Responsibilities include training and guiding team members, assisting with hiring and onboarding, managing inventory and usage of cleaning supplies and linens, and collaborating with other departments to address guest requests promptly. The Assistant Housekeeping Manager also helps resolve guest concerns related to cleanliness, conducts regular inspections, and contributes to continuous improvement of housekeeping processes and service quality.

Qualifications

• Candidates should possess strong supervisory skills to lead, train, and motivate housekeeping and laundry team members, and to manage daily operations effectively.
• Candidates should possess laundry-related skills, including understanding of laundry workflows, fabric care, quality control for linens, and efficient use of laundry equipment.
• Candidates should possess customer service and communication skills to interact professionally with guests, respond to service requests, resolve issues, and coordinate with other hotel departments.
• Candidates should possess hiring and staffing skills, including participation in recruitment, interviewing, onboarding, and performance feedback for housekeeping team members.
• Previous experience in housekeeping supervision or management within hotels or similar hospitality environments.
• Knowledge of health, safety, and hygiene standards, including use of cleaning chemicals and best practices.
• Ability to work flexible hours, including weekends and holidays, based on operational needs.
• Proficiency in English; additional languages commonly spoken in the region are an advantage.
• Basic computer skills for scheduling, reporting, and inventory tracking; familiarity with hotel management systems is beneficial.
• Diploma or degree in Hospitality Management or a related field is preferred but equivalent experience will be considered.

Job Type: Full-time

Work Location: In person