Role Description:
We are seeking a full-time, on-site Guest Service Team Leader in Abu Dhabi. The successful candidate will be responsible for:

• Welcoming guests and managing check-ins and check-outs.
• Handling guest inquiries and providing information about the hotel and its services.
• Ensuring guest satisfaction by coordinating with various departments.
• Resolving any guest issues during their stay.
• Maintaining accurate records, processing payments, and performing administrative tasks.

Qualifications:

• Strong customer service and hospitality skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in using reservation and front desk software.
• Attention to detail and strong organizational skills.
• Flexibility to work weekends and holidays.
• Prior experience in a related role is a plus.
• Bachelor’s degree in Hospitality Management or a related field is preferred.
• Availability for Interview: This job requires a face-to-face interview in Abu Dhabi, UAE. Are you available to attend?
• Experience Requirement: This role requires a minimum of 5 years of experience in 4- or 5-star hotels, including at least 2 years in a similar role. Do you meet these requirements?
• Language Requirement: Do you speak Arabic?
• Education Requirement: Do you have an attested education certificate?

Preferred Qualifications:

• Have you completed a Bachelor’s Degree?

If you meet these criteria, please apply – we would love to hear from you!