Full job description

• Arabic and English language
• Customer Communication Answer incoming calls promptly and professionally.
• Appointment Management Schedule, confirm, and reschedule appointments in the system.
• Data Entry & Reporting Record call details, customer data, and feedback accurately in the database.
• Customer Care & Retention Ensure a positive customer experience in every interaction.
• Team & Compliance (Follow call scripts and communication guidelines, Maintain confidentiality of patient/client information, Meet performance targets (call handling time, satisfaction scores, appointment conversion rates), Support marketing campaigns by making information calls, reminders, and satisfaction surveys, Prepare daily/weekly call reports (e.g., number of calls, resolved cases, pending issues), Support in preparing monthly appointment statistics for management, Coordinate with reception and clinical staff to ensure smooth patient flow, Maintain up-to-date records of appointments and cancellations, Make outbound calls for appointment reminders, follow-ups, or feedback collection, Provide accurate information about services, promotions, or procedures, Handle customer inquiries, complaints, and requests with empathy and efficiency.