Responsibilities

• Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.
• Provide accurate information regarding flight schedules, bookings, and services offered by Beond.
• Assist guests with changes to their reservations and travel itineraries.
• Address complaints and resolve issues promptly while maintaining a high level of customer service.
• Document guest interactions and feedback to improve service quality.
• Collaborate with other departments to ensure smooth operations and enhance guest experience.

Requirements

• High school diploma or equivalent; a degree in hospitality or related field is a plus.
• Previous experience in customer service or contact centre environments is mandatory.
• Prior experience as a travel consultant is an advantage.
• Excellent communication skills, both verbal and written, with a strong command of English.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to guest service.
• Availability to work flexible hours, including nights, weekends, and holidays.