Full job description

Key Responsibilities:

• Assist in planning, organizing, and supervising daily housekeeping operations.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and quality standards are maintained.
• Supervise, schedule, and coordinate housekeeping staff and assign daily tasks.
• Train, coach, and evaluate housekeeping employees on cleaning procedures, safety standards, and customer service.
• Monitor staff productivity and provide ongoing performance feedback.
• Respond promptly and professionally to guest requests, complaints, and special requirements.
• Ensure compliance with health, safety, hygiene, and sanitation regulations.
• Monitor inventory levels of linens, amenities, cleaning supplies, and equipment; place orders as needed.
• Coordinate with Front Office, Engineering, Laundry, and other departments to ensure efficient operations.
• Assist in preparing duty rosters, attendance records, and departmental reports.
• Ensure lost-and-found procedures are followed according to company policy.
• Support budget control by minimizing waste and monitoring departmental expenses.
• Assist the Housekeeping Manager in implementing departmental policies and continuous improvement initiatives.
• Act as the Housekeeping Manager during their absence.

Qualifications:

• Diploma or bachelor’s degree in Hospitality Management or a related field (preferred).
• 2–5 years of housekeeping experience, including supervisory responsibilities.
• Knowledge of housekeeping operations, cleaning chemicals, equipment, and hotel standards.
• Familiarity with property management systems (PMS) and housekeeping software is an advantage.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Good organizational and time-management skills.
• Ability to work flexible shifts, including weekends and holidays.

Key Skills:

• Leadership and team supervision
• Quality inspection and attention to detail
• Guest service excellence
• Problem-solving and decision-making
• Time management and multitasking
• Inventory and stock control
• Training and coaching
• Conflict resolution
• Health and safety compliance
• Computer literacy (MS Office and hotel management systems)