Full job description

About Us

SMApart is a DET-licensed holiday homes operator managing a growing portfolio of premium short-term rental apartments across Dubai. We are looking for a reliable, hands-on assistant to help run our daily operations and ensure our guests have a great experience.

Key Responsibilities

Guest Communication & Experience

– Message guests on Airbnb, Booking.com, and WhatsApp before, during, and after their stay.

– Stay friendly, calm, and professional, especially if a guest is upset or has a complaint.

– Meet guests in person for check-ins and check-outs, and verify their IDs.

– Quickly help guests with requests (like extra towels) or minor apartment issues.

Regulatory & Platform Administration

– Manage the DTCM / DET government portal for permits and guest registration.

– Use building management apps to arrange access, deliveries, and move-in permits.

Unit Setup & Logistics

– Meet delivery drivers for new furniture or appliances and check for damage.

– Get new apartments ready by setting up inventory, taking photos, and checking for defects.

– Buy and restock daily supplies for the apartments.

– Check apartments after cleaning to make sure they are perfect before the next guest arrives.

– Let maintenance workers in and supervise their work.

– Manage apartment keys and smart locks.

– Run local errands, like delivering documents or visiting government offices.

Field Operations

– Coordinate with cleaning teams and verify unit readiness before arrivals through spot inspections and photo reports.

– Arrange maintenance access and supervise contractors on site.

– Manage keys and access — smart locks and building access cards.

– Run ad-hoc errands: document handovers, bank and government office visits.

Requirements

– Driving: You must have a valid UAE driver’s license. Having your own car is strongly preferred (we pay for your gas and Salik).

– Language: Excellent spoken and written English. Speaking Russian or Arabic is a big bonus.

– Experience: Previous work in holiday homes, short-term rentals, or hospitality is highly preferred.

– Tech Skills: Comfortable using messaging apps, booking websites, and property software (we will teach you how to use our system, Hostaway).

– Work Style: Organized, on time, and able to work independently.

– Flexibility: Willing to work some evenings and weekends for check-ins or emergencies.

– Attitude: Friendly, presentable, and trustworthy.

What We Offer

– Competitive salary (based on experience) plus fuel / Salik reimbursement.

– Employment visa and medical insurance.

– Direct work with the owner in a small, fast-growing company — real responsibility from day one.

– Clear growth path into an operations manager role as the portfolio scales.