Full job description

• Supervise the daily operations of the front office to ensure efficient and professional service.
• Lead, coach, and support Guest Service Agents and other front office team members.
• Monitor guest check-in and check-out procedures to ensure accuracy and efficiency.
• Handle guest complaints, special requests, and service recovery in a professional manner.
• Assist with room allocation, upgrades, and VIP arrivals.
• Ensure all reservations, billing, and payment transactions are processed accurately.
• Monitor room availability, occupancy, and daily arrivals and departures.
• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure seamless guest service.
• Prepare daily reports, shift handover notes, and operational updates.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Assist in training, onboarding, and evaluating front office team members.
• Monitor staff attendance, grooming, and performance standards.
• Ensure the front desk, lobby, and reception areas are clean, organized, and welcoming.
• Support the Front Office Manager in achieving departmental objectives and guest satisfaction targets.
• Handle emergency situations in accordance with hotel procedures.

Job Type: Full-time

Work Location: In person