Full job description

Job Responsibility:

• Maintain a holistic view over the VoC (Voice of Customer ) framework and all the activities required to be executed with a predefined frequency
• Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline
• Maintain a VOC tracker for the data exchange and deliverables timelines
• Identify areas of improvement to further streamline the data processing
• Ensure data being exchanged is aligned with stakeholders and as needed by users
• Single point of contact for VoC execution matters
• Escalate delays in data readiness and availability
• Support in managing the stakeholders deliverables and service providers
• Bachelor graduate
• UAE National with up to 3 years of experience
• Experience in conducting surveys or research is a plus
  

Job Skills & Qualifications:

• Bachelor graduate
• UAE National with up to 3 years of experience
• Experience in conducting surveys or research is a plus
  

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees

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