Job Description

Role Overview

As Pool & Beach Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the pool and beach areas, ensuring a seamless, safe, and highly personalised luxury guest experience. You will lead the service team, maintain brand standards, and ensure all guests receive intuitive, attentive, and effortless service in a resort-style outdoor environment.

You will act as a key link between guests, service teams, and management, ensuring operational excellence and exceptional hospitality delivery at all times.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure exceptional guest experience across all pool and beach areas.
• Proactively engage with guests to ensure comfort, satisfaction, and personalised service.
• Handle guest feedback, requests, and complaints promptly and professionally.
• Ensure service delivery reflects Banyan Tree luxury standards at all times.

Team Leadership & Supervision

• Supervise and coordinate Pool & Beach Waiters and attendants during shifts.
• Allocate sections, duties, and guest zones to ensure efficient coverage.
• Lead daily briefings and communicate operational priorities clearly.
• Coach, train, and support team members to ensure consistent service excellence.
• Monitor grooming, discipline, and adherence to brand standards.

Pool & Beach Operations

• Oversee daily setup of pool, beach, cabanas, sunbeds, and service stations.
• Ensure cleanliness, presentation, and organisation of all guest-facing areas.
• Monitor guest flow and service efficiency throughout the day.
• Ensure proper towel service, amenities, and guest comfort standards are maintained.
• Coordinate closely with kitchen and bar teams for smooth order execution.

Food & Beverage Service Oversight

• Ensure accurate and timely order taking and delivery.
• Maintain strong product knowledge across food, beverage, and daily specials.
• Support upselling initiatives and revenue optimisation strategies.
• Monitor service quality and consistency across all guest interactions.

Health, Safety & Compliance

• Ensure full compliance with pool safety regulations and operational guidelines.
• Monitor guest safety, particularly in outdoor and heat-exposed environments.
• Ensure hygiene, cleanliness, and HACCP standards are strictly followed.
• Report and escalate incidents or operational risks immediately.

Administrative & Operational Support

• Assist with daily reports, guest feedback logs, and shift handovers.
• Support rostering inputs and operational planning as required.
• Monitor stock levels for towels, amenities, and operational supplies.

Qualifications

Qualifications & Experience

• Minimum 2–3 years’ experience in a supervisory role within luxury hotels, beach clubs, or resorts.
• Strong background in outdoor Food & Beverage or leisure operations.
• Proven experience leading service teams in a high-volume environment.
• Strong understanding of luxury service standards and guest experience delivery.
• Good knowledge of POS systems and operational procedures.
• Excellent English communication skills; additional languages are an advantage.

Competencies

• Strong leadership and team management ability
• Guest-centric, service-driven mindset
• High energy and resilience in outdoor environments
• Excellent communication and interpersonal skills
• Attention to detail and operational discipline
• Ability to multitask and make decisions under pressure
• Problem-solving and calm under pressure
• Commercial awareness and service optimisation mindset