Full job description

Job Purpose

To deliver high-quality customer service and perform branch operational activities efficiently, ensuring an excellent customer experience while adhering to the bank’s policies, procedures, and compliance standards.

Key Responsibilities

• Provide exceptional front-line customer service in line with Emirates Islamic service standards
• Handle cash transactions, deposits, withdrawals, and remittance services accurately
• Assist customers with account opening, product inquiries, and service requests
• Promote and cross-sell bank products (accounts, cards, digital banking) to meet targets
• Ensure compliance with AML, KYC, and internal policies
• Maintain accuracy in transaction processing and documentation
• Address customer complaints and escalate complex issues when required
• Support branch operations and ensure adherence to service turnaround times

Qualifications & Experience

• Bachelor’s degree (preferred)
• 0–5 years of experience in customer service / banking / retail (fresh UAE Nationals can apply)
• Strong communication and interpersonal skills
• Customer-centric mindset with a sales orientation

Key Competencies

• Customer Focus
• Communication Skills
• Attention to Detail
• Team Collaboration
• Problem-Solving

Nationality Preference

UAE Nationals (Emiratisation role)

What We Offer

• Opportunity to build a career in the banking sector
• Structured training and development
• Competitive compensation and benefits

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