Full job description

The Housekeeping Attendant is responsible for maintaining the cleanliness, hygiene, and presentation of guest rooms, public areas, and assigned work areas to ensure a comfortable and pleasant experience for guests. The employee must follow hotel standards, health and safety regulations, and complete all assigned tasks efficiently.

Key Responsibilities:Guest Rooms

• Clean and prepare guest rooms according to hotel standards.
• Make beds and change bed linens.
• Clean bathrooms, kitchens, balconies (if applicable), and all room surfaces.
• Vacuum and mop floors.
• Replenish guest amenities, toiletries, towels, and supplies.
• Check that all room appliances (TV, AC, refrigerator, kettle, washing machine, lights, etc.) are functioning and report any defects.
• Remove garbage and replace waste bags.
• Ensure rooms are free from unpleasant odors, including smoke smells.

Public Areas

• Clean corridors, elevators, staircases, lobby, and other public areas.
• Maintain housekeeping pantries in a clean and organized condition.
• Ensure public washrooms are clean and fully stocked.

Cleaning Standards

• Follow hotel cleaning procedures and checklists.
• Use cleaning chemicals safely and according to instructions.
• Handle hotel property, guest belongings, and equipment with care.
• Immediately report lost and found items to the supervisor.
• Report maintenance issues such as leaks, broken furniture, damaged appliances, or electrical problems.

Guest Service

• Be polite, professional, and respectful when interacting with guests.
• Respond promptly to guest requests within your authority.
• Maintain guest privacy and confidentiality at all times.
• Never enter occupied rooms without following hotel procedures.

Safety & Security

• Follow all hotel safety and fire procedures.
• Wear the required uniform and name badge during duty.
• Use Personal Protective Equipment (PPE) when required.
• Report suspicious activities, accidents, injuries, or security concerns immediately.

Inventory & Equipment

• Properly use and maintain housekeeping equipment.
• Monitor linen, towels, and cleaning supplies.
• Report shortages or damaged items.
• Prevent unnecessary wastage of cleaning materials and guest supplies.

Qualifications

• High school education preferred.
• Previous housekeeping or hotel experience is an advantage.
• Basic English communication skills.
• Physically fit and able to stand, bend, lift, and work for extended periods.
• Honest, reliable, punctual, and able to work independently and as part of a team.