This role is the backbone of our service delivery. If you are organised, good at following through, and take deadlines seriously, this is a role where you will own a complete function. You will report to the Managing Director.

Responsibilities

• Build and maintain the team’s daily/weekly schedule, ensuring every site is serviced within its required time window (SLA)
• Dispatch field teams and confirm job completion
• Update and maintain client records in FOGWatch and DMChecked systems
• Scan, log, and organise all service reports
• Prepare and submit cleaning reports, picture reports, and service reports to clients and on client portals (e.g. Imdaad, Emrill)
• Arrange permits, MSRA, calibration inspections, and required training
• Prepare Project Completion Reports (PCRs)
• Coordinate with clients on scheduling and service confirmations

Requirements

• 2+ years in an operations, coordination, scheduling, or administrative role (facilities management / cleaning / maintenance experience strongly preferred)
• Strong organisation skills and attention to detail, especially with reporting and deadlines
• Comfortable coordinating and directing field teams
• Good written communication for client reports and portal submissions
• Proficiency in MS Excel; able to learn client systems (FOGWatch, DMChecked) quickly
• Available in the UAE and able to join [immediately / within notice period]