Full job description

Job Summary:

We are seeking an experienced and professional Receptionist to join our team at [Medical Center Name]. The ideal candidate will have at least two years of experience in a UAE medical center, excellent interpersonal skills, and proficiency in handling patient-related administrative tasks. You will serve as the first point of contact for our patients, ensuring a high standard of service and professionalism while managing daily operations efficiently.

Key Responsibilities:

• Welcome and assist patients and visitors in a courteous and professional manner.
• Manage telephone calls, appointment scheduling, and the center’s booking system.
• Accurately register patients, verify Emirates ID and insurance details, and process related documentation.
• Liaise with insurance companies to facilitate claim processing and approvals.
• Handle payments, including cash and card transactions, and issue receipts as necessary.
• Maintain updated and accurate patient records in the electronic medical system.
• Coordinate with doctors, nurses, and other staff to ensure smooth patient flow.
• Ensure the reception area is clean, presentable, and organized.
• Uphold patient confidentiality and comply with UAE healthcare regulations.
• Perform general administrative duties such as filing, data entry, and correspondence.

Qualifications:

• Minimum 2 years of experience as a receptionist in a medical center or healthcare setting in the UAE.
• Familiarity with UAE medical insurance processes and systems is mandatory.
• Proficiency in using medical software, EHR systems, and appointment scheduling tools.
• Knowledge of medical terminology and UAE healthcare protocols.
• Excellent verbal and written communication skills in English; proficiency in Arabic or other languages is an advantage.
• Professional appearance and demeanor.
• High school diploma or equivalent; additional certification in medical office administration is a plus.

Key Competencies:

• Strong organizational and multitasking abilities.
• Customer-focused attitude with a commitment to providing excellent service.
• Attention to detail and ability to handle sensitive information confidentially.
• Teamwork and adaptability in a fast-paced environment.

Working Hours:

• [Specify working hours, e.g., 12:00 AM – 8:00 PM, six days a week, in compliance with UAE labor laws.]

Salary and Benefits:

• Salary: Competitive, based on experience and qualifications.
• Benefits:
• Health insurance as per UAE regulations.
• Annual leave as per UAE labor law.
• Airfare allowance for annual home leave.
• End-of-service benefits as per UAE labor law.

Job Types: Full-time, Contract