Full job description

Join KONE, a Top Employer in the UAE, and become part of a global company that is shaping the future of urban mobility. We are committed to developing local talent and providing meaningful career growth opportunities in a collaborative and people-focused environment.

We are looking for a motivated and customer-focused UAE National to join our Customer Service team.

What You’ll Do

• Handle inbound and outbound customer calls professionally and efficiently.
• Manage service requests, callouts, and customer inquiries.
• Support customers during emergency and safety-related situations with empathy and confidence.
• Coordinate with technicians and internal teams to ensure the timely resolution of customer issues.
• Follow up on open cases and maintain accurate records.
• Support customer satisfaction surveys and service improvement initiatives.

What We’re Looking For

• UAE National (Family Book holder).
• Bachelor’s degree or equivalent qualification.
• Strong communication skills in Arabic and English.
• Customer-focused mindset with excellent interpersonal skills.
• Proficient in Microsoft Office and general IT systems.
• Organized, detail-oriented, and able to perform well in a fast-paced environment.
• Previous customer service experience is an advantage.

Why Join KONE?

• Certified Top Employer in the UAE.
• Structured learning and development opportunities.
• Inclusive and supportive work culture.
• Opportunity to build a long-term career with a global industry leader.

If you are passionate about delivering exceptional customer experiences and want to grow your career with KONE, we would love to hear from you.