Full job description

Job Purpose

To deliver friendly and efficient customer service, creating a warm and welcoming atmosphere for all customers with the key aim of retaining existing clients and attracting new ones

Job Responsibilities

• Greet and welcome customers in a confident and professional manner
• Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments
• Assist customers until a Sales Consultant becomes available
• Contact customers within two days of their visit to ensure a high level of customer service is maintained
• Capture walk-in customer details, enter them into the system as leads, and share them daily with the line manager
• Create leads in Salesforce and transfer them to the Sales Consultant
• Ensure all leads are converted and provide updates to the manager
• Generate leads from telephone enquiries and forward them to the Sales Team
• Ensure all incoming calls are answered within three rings
• Transfer all calls to the appropriate person within 45 seconds
• Submit showroom tracker, first-visit survey reports, SSI reports, telephone enquiry logs, delivery follow-up reports, and other required reports in a timely manner
• Remain alert to any untoward activities occurring in the showroom and report them appropriately
• Support the Delivery In-charge/Delivery Manager in receiving vehicles on Oracle and updating the new vehicle stock ageing report (daily)
• Assist the Delivery In-charge/Delivery Manager in arranging showroom display vehicles and updating the ageing report (weekly/bi-weekly)
• Support the Delivery In-charge in conducting weekly physical stock checks
• Assist the Delivery In-charge/Manager in maintaining and handling test drives (daily)
• Keep accurate records of maintenance on the fleet of test drive vehicles
• Prepare vehicles to support Sales Executives with test drives
• Collect customer feedback daily and forward it to the Branch Manager for review
• Assist with required maintenance tasks and liaise with support suppliers
• Maintain an inventory of supplies and report stock levels to the line manager

Educational Qualification

• High school diploma or equivalent A degree in hospitality, business, or a related field is an advantage

Work Experience

• 1–3 years of experience in a similar role

Competencies

• Proven experience in customer service, preferably within a showroom, retail, or hospitality setting
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to work under pressure and manage multiple tasks effectively
• Professional and friendly demeanour with a focus on customer satisfaction
• Proficiency in Microsoft Office and showroom management software (preferred)

Languages

• Fluency in English; Arabic is desirable

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