Full job description

A Real Estate Call Agent is responsible for contacting potential clients, responding to property inquiries, qualifying leads, and scheduling appointments for the sales & leasing team. The role involves maintaining excellent customer relationships and providing accurate information about available properties and real estate services.

Key Responsibilities:

• Make outbound calls to prospective clients and follow up on leads.
• Answer incoming calls and respond to property-related inquiries.
• Provide information about available properties, pricing, and project details.
• Qualify leads and update customer information in the Lead Sheet.
• Schedule property viewings and appointments for sales & leasing agents.
• Maintain records of customer interactions and follow-up activities.
• Achieve daily, weekly, and monthly call and lead-generation targets.
• Handle customer concerns professionally and escalate issues when necessary.
• Support marketing campaigns by contacting potential buyers and investors.

Requirements:

• High school diploma or bachelor’s degree preferred.
• Previous experience in telemarketing, customer service, or real estate is an advantage.
• Excellent communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Familiarity with CRM software and Microsoft Office.
• Ability to work under pressure and meet targets.
• Fluent in Arabic & English.

Skills:

• Customer service
• Lead generation
• Sales and negotiation
• Time management
• Communication skills
• Data entry and CRM management

KPIs:

• Number of calls made per day
• Qualified leads generated
• Appointments scheduled
• Conversion rate from leads to sales opportunities
• Customer satisfaction levels