Full job description

Job Summary

The Helpdesk Executive is responsible for overseeing all helpdesk operations and ensuring the efficient handling of service requests, facility-related issues, and client requirements. The role includes coordinating room check-ins and check-outs, monitoring room readiness, managing access control, and maintaining client timesheet records. The Helpdesk Executive plays a key role in ensuring smooth day-to-day operations, delivering high service standards, and maintaining compliance with facility management policies and procedures.

Key Responsibilities

• Serve as the primary point of contact for all facility-related requests and inquiries from clients and employees.
• Log, track, and prioritize service requests using CAFM or Helpdesk Management Systems.
• Coordinate and assign work orders to maintenance technicians, housekeeping staff, security personnel, and pest control service providers.
• Monitor the progress of service requests and complaints, ensuring timely resolution and closure.
• Maintain accurate and up-to-date records of all requests, actions taken, and resolutions provided.
• Implement escalation procedures for urgent, critical, or unresolved issues.
• Ensure that all rooms, offices, and common areas are maintained in a clean, safe, and operational condition.
• Coordinate with housekeeping and maintenance teams to facilitate room readiness and turnover requirements.
• Conduct pre-occupancy and post-occupancy inspections of rooms and facilities.
• Maintain accurate occupancy records and ensure the availability status of rooms and facilities is regularly updated.

Required

• Proven experience in Facilities Management, particularly in Camp Management, Helpdesk Operations, or Administrative Coordination.
• Proficiency in using CAFM (Computer-Aided Facility Management) systems or Helpdesk/Ticketing Software.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, coordination, and multitasking abilities.
• Ability to prepare and manage reports, documentation, and invoicing with a high level of accuracy.

Preferred

• Diploma or Bachelor’s Degree in a relevant field.
• Experience in software operations and proficiency in Microsoft Office applications.
• Prior work experience within the United Arab Emirates (UAE).

Pay: From AED2,000.00 per month