Full job description

Job Summary

We are looking for a professional and customer-focused Customer Service Officer to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving concerns efficiently, and ensuring a positive customer experience at all times.

The candidate should have excellent communication skills, patience, and the ability to manage customer interactions professionally and confidently.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and concerns in a timely manner.
• Record customer details and maintain accurate information in the system.
• Follow up with customers regarding pending queries or requests.
• Ensure all customer issues are properly addressed and resolved.
• Coordinate with internal departments when necessary to resolve customer concerns.
• Maintain a professional and positive attitude during all customer interactions.
• Meet daily call handling and customer service standards.

Requirements

• Previous experience in customer service or call center roles is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Good computer and data entry skills.
• Professional attitude and customer-oriented mindset.
• Fluency in English is required; additional languages are an advantage.

What We Offer

• Competitive salary package
• Professional work environment
• Career growth opportunities
• Training and development support

Work Location: In person