Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, complaints, and service requests promptly and accurately.
• Provide information about products, services, policies, and procedures.
• Record customer interactions and update customer information in the CRM system.
• Resolve customer concerns efficiently or escalate complex issues to the relevant department.
• Follow up on customer requests to ensure timely resolution.
• Meet established performance metrics, including quality, productivity, and customer satisfaction targets.
• Maintain confidentiality of customer information and comply with company policies.
• Support customer engagement initiatives and contribute to continuous service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements:

• UAE National with a valid Family Book
• High School Diploma, Diploma, or Bachelor’s Degree
• Previous customer service or call centre experience is an advantage
• Strong verbal and written communication skills in Arabic and English
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexible to work shifts, weekends, and public holidays as assigned by management