Full job description

Customer Service Coordinator

We are hiring a proactive Customer Service Coordinator to handle customer requests, coordinate with internal teams, and ensure service processes are completed smoothly.

This role requires strong communication skills, follow-up ability, and attention to detail.

Key Responsibilities:

• Receive customer inquiries and respond professionally
• Coordinate with internal teams to arrange the best service option for each customer
• Prepare quotations and confirm details with customers
• Manage documentation and service processing steps
• Follow up with customers until completion
• Maintain organized records of customer requests and updates

Requirements:

• Strong customer communication and coordination skills
• Ability to multitask and follow up efficiently
• Languages Required: English & Urdu
• Arabic is a plus
• Experience in customer service or administrative roles is a plus
• Basic computer skills (Excel, email, WhatsApp)