Full job description

We are seeking an experienced IT Executive with a strong background in retail pharmacy operations. The ideal candidate should have hands-on experience with Prime Software, IT infrastructure, CCTV systems, biometric devices, and branch-level technical support to ensure smooth day-to-day operations across multiple pharmacy locations.

Key Responsibilities

• Provide technical support for Prime Software, including item master management, billing issues, GRV support, item conversions, and system troubleshooting.
• Install, configure, and maintain desktops, servers, printers, barcode scanners, and network devices.
• Manage Windows installations, software updates, and branch connectivity requirements.
• Generate and maintain barcode labels for new and bulk inventory items.
• Support bill cancellation processes and system-related operational requests.
• Monitor, maintain, and troubleshoot biometric attendance systems and CCTV cameras.
• Perform preventive maintenance and resolve hardware, software, and network issues promptly.
• Coordinate with branches, vendors, and internal departments to ensure uninterrupted business operations.

Requirements

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support, preferably within a retail pharmacy environment.
• Strong knowledge of Prime Software, Windows operating systems, networking, CCTV systems, and biometric devices.
• Excellent troubleshooting, communication, and problem-solving skills.
• Ability to travel between branches when required.