Job Description:

We are currently hiring Bilingual Call Center Agents proficient in both English and Arabic to join our customer support team in Dubai.

Key Responsibilities:

• Handle incoming customer inquiries via calls, chat, and email in a professional manner.
• Provide accurate information and resolve customer issues efficiently.
• Follow up on open cases to ensure timely resolution.
• Escalate complex issues to the appropriate department when necessary.
• Maintain service levels and meet performance KPIs.
• Work in rotational shifts (including nights and weekends) as part of a 24/7 operations team.

Requirements:

• Candidates should have strong spoken & written communication skills in both Arabic & English
• Ability to handle calls, chats and emails in a professional manner.
• Follow up on open cases and see them to closures.
• Escalate necessary cases to respective teams as and when needed.
• Willingness to work in shifts as this will be 24 * 7 operations.
• Minimum 2 year call center experience needed out of which 1 year should be local experience.
• Should have graduation in business management as minimum educational qualification.
• Candidates who are available to start immediately will be considered.