Full job description

The Aftersales Operations Executive is responsible for managing all post-service administrative and operational activities at the workshop. This includes processing job cards, invoicing, accounts coordination, ERP data entry, and ensuring documentation compliance — acting as the backbone of smooth workshop operations.

Key Responsibilities

• Oversee end-to-end aftersales workflow from job card closure to invoice generation
• Identify bottlenecks in post-service processes and implement workflow improvements. Monitor pending jobs, follow-ups, and escalate unresolved cases
• Coordinate with service advisors and technicians to ensure timely job card completion and accuracy
• Maintain accurate and up-to-date filing systems for job cards, service records, and warranties
• Generate and verify customer invoices against completed job cards
• Coordinate with the accounts team on billing, payment follow-ups, and reconciliations
• Resolve invoice discrepancies with service advisors and parts team
• Accurately enter and update job card data, parts usage, and service records in the ERP system
• Generate reports on workshop productivity, pending jobs, and revenue
• Flag data inconsistencies and work with relevant teams to resolve them

Requirements

• 2-3 years of experience in an aftersales, operations, experience in automotive sector is mandatory
• Hands-on experience with ERP systems
• Working knowledge of invoicing and basic accounts processes
• High attention to detail and strong organizational skills
• Ability to work cross-functionally with service, parts, and finance teams

Key Competencies

• Process-oriented with a continuous improvement mindset
• Strong communication and coordination skills
• Proactive in identifying and resolving operational gaps